Depuis l’arrivée de Free Mobile Orange a perdu plus de 200 000 abonnés.
Orange a annoncé ce mercredi matin, en même temps que ses résultats annuels 2011, qu’il avait perdu, au total, en net, 201.000 abonnés mobiles au 15 février. Soit « environ 0,7% de son parc mobile qui comptait plus de 27 millions d’abonnés en France au 31 décembre 2011 » souligne-t-il dans un communiqué.
L’opérateur note par ailleurs, qu’après un pic de demandes de portabilité dépassant 150.000 en une journée dans les 48 heures qui ont suivi le lancement de Free Mobile, « ce chiffre a aujourd’hui été divisé par 10. »
Mais le nombre de résiliations enregistrées est impressionnant : un peu plus d’un million en six semaines (1,038 million exactement), compensées en grandes partie par la conquête de 837.000 clients au cours de la même période.
Pour ma part mon problème de désimlockage n’est toujours pas résolu :
Orange m’a voler. Le désimlockage qui tue
Malgré mes appels et courrier au service client, je n’ai pas de réponse d’Orange. Cet opérateur n’a pas l’air inquiet de la fuite de ses abonnés.
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