Loading...
Téléphone mobile

Orange m’a voler. Le désimlockage qui tue



Voici une semaine que j’essaye d’obtenir le code de désimlockage de mon mobile acheté chez orange, en vain.

Sur le site orange.fr j’obtiens :

Ce numéro d‘IMEI n‘est pas reconnu par Orange.

Pour désimlocker votre mobile vous pouvez contacter le service clients du lundi au samedi de 8h à 20h.

Au téléphone, via un serveur vocal qui envoie un SMS :
Ce mobile n’a pas été acquis avec cette ligne. Il ne peut pas être désimlocké automatiquement. service client 3970.
Donc une boucle infinie!!

A la boutique Orange Place de la république Paris 11, accueil trés antipathique. Om me dit d’appeler le service client au 700 (sur le site orange ce numero est censé destiné aux appels du service client depuis l’étranger!?)

Par email via le site orange, réponse de la hotline :
Chère cliente, cher client,

Vous me demandez des précisions sur le code déblocage du HTC.

Je vous invite à nous joindre au 39 70 depuis un téléphone fixe afin que l’on puisse faire des tests et des manipulations sur votre mobile pour préciser le dysfonctionnement (coût d’une communication locale).

Bref réponse d’un robot ou alors d’un neuneu!

Il est désormais difficile de joindre un interlocuteur humain au service client. Bref via le 3970/6/9 au bout de 30 minutes d’attente, enfin une opératrice qui prend mon appel.
Sur ma facture d’achat Orange le numéro de téléphone du mobile n’est pas le mien. Je pense que le problème doit venir de là. Espoir! L’opératrice me dit que c’est un numéro temporaraire affectée avant le portage de mon ancien numero; Elle me redemande l’IMEI, puis de le revérifier sur le mobile : *#06# ce qui donne bien sûr le même code IMEI que la facture et la boite.
Et finalement au bout de 15 minutes elle me dit que ce numero est inconnu et que je dois écrire au service client avec une copie de ma facture!

Orange Service Clients Mobile
41965 BLOIS Cedex 9

66 comments
  1. supreme clothing

    I have to show my appreciation to you just for rescuing me from this circumstance. Right after looking throughout the the net and meeting tricks which are not beneficial, I believed my life was done. Being alive minus the solutions to the problems you’ve resolved as a result of your entire write-up is a crucial case, as well as ones which could have badly affected my entire career if I hadn’t noticed your blog. Your primary expertise and kindness in maneuvering all the stuff was precious. I’m not sure what I would have done if I hadn’t discovered such a point like this. I can now look ahead to my future. Thanks a lot very much for this high quality and result oriented guide. I won’t hesitate to recommend your blog to anybody who will need assistance about this issue.

  2. supreme clothing

    I actually wanted to construct a small note so as to express gratitude to you for those superb points you are writing on this site. My time-consuming internet look up has at the end been compensated with brilliant information to go over with my companions. I would admit that many of us readers are undeniably endowed to live in a wonderful community with so many special people with helpful principles. I feel truly blessed to have discovered your entire webpage and look forward to tons of more entertaining times reading here. Thanks a lot once again for a lot of things.

  3. supreme clothing

    Thank you a lot for giving everyone remarkably brilliant opportunity to read from here. It is often so nice and as well , packed with a great time for me and my office co-workers to search your website at a minimum thrice per week to learn the newest guidance you will have. And lastly, we are actually astounded for the perfect tips you give. Selected two tips in this post are surely the most effective we have had.

  4. russell westbrook shoes

    I simply had to say thanks yet again. I do not know what I would have done in the absence of the entire suggestions documented by you directly on such a area of interest. It seemed to be the intimidating scenario for me, but observing the specialized tactic you managed it took me to weep for delight. I’m just thankful for the support and in addition sincerely hope you really know what an amazing job your are accomplishing teaching most people using your site. I am sure you have never met any of us.

  5. kyrie 5

    I wish to express my passion for your generosity in support of persons who require guidance on in this content. Your very own commitment to getting the solution across was surprisingly powerful and has constantly helped people just like me to attain their targets. The valuable guideline means a great deal to me and especially to my peers. Thanks a lot; from all of us.

  6. supreme

    I am just commenting to make you know what a awesome experience our girl obtained using your blog. She learned lots of details, which included how it is like to have an excellent coaching heart to get many others clearly gain knowledge of several hard to do topics. You really surpassed her expected results. I appreciate you for giving the priceless, safe, educational and even easy thoughts on your topic to Sandra.

  7. goyard

    I wish to voice my admiration for your generosity for men who should have assistance with that subject matter. Your special dedication to passing the message around turned out to be definitely productive and has consistently encouraged folks just like me to attain their desired goals. Your personal invaluable guidelines implies this much a person like me and further more to my office workers. Best wishes; from everyone of us.

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *