SFR baisse ses tarifs pas ses factures

Par hasard, j’ai récupéré une brochure « Le guide des offres SFR » édition du 19 novembre 2008 au 20 janvier 2009. Et là, surprise, les tarifs des fameux forfaits illimythics PRO ont baissé de 4 euros pour les 3H 4H 6H et restent inchangés pour les 5H 10H 15H et 25H! Curieux non?

Le forfait illimythics est devenu célèbre car il est trés limité. Par exemple un appel à l’étranger est pris hors forfait. Seul le forfait PRO permet que les appels à l’étranger et de l’étranger soient compris dans le forfait. La navigation internet se fait obligatoirement via le portail Vodafone, soit des restrictions et impossibilité d’utiliser des logiciels de VOIP. Les protocoles Pop, Imap et SMTP permettant de configurer le client de messagerie des mobiles sont systématiquement bloqués par le réseau. Les abonnés Illimythics de SFR doivent donc obligatoirement passer par le service SFR Mail du portail Vodafone Live (ou passer par le navigateur du mobile) pour accéder à leur courrier, avec l’ensemble des contraintes que cela implique, c’est à dire que le mail est inutilisable!

Bien sûr je n’ai reçu aucun courrier de SFR m’annonçant une baisse de tarifs. En revanche on m’a tout de suite envoyé une lettre pour me signaler l’augmentation du tarif SFR Accés de 7 euros à 7,90 euros.

Je vous conseille donc d’appeler le service client pour demander pourquoi SFR ne baisse pas ses factures.

Courrier SFR : Service Client TSA 91121- 57757 METZ Cedex 9

ensuite si la réponse ne vous convient pas joindre le sercice Consommateurs tél 01711082410

SFR – Service Consommateurs 92915 PARIS LA DEFENSE CEDEX.

Et ensuite joindre le médiateur des télécommunications :

Pour saisir le médiateur, il faut compléter le formulaire mis à disposition sur le site du médiateur (www.mediateur-telecom.fr) ou fourni par le service consommateurs de l’opérateur, sur simple demande, et l’adresser au médiateur.
> Cliquer ici pour accéder au site du médiateur des communications électroniques

Nouveaux tarifs

– « Illimythics 3G+ » : Les durées de forfaits voix s’étendent de 2 heures pour 39,90 euros à 10 heures pour 109,90 euros, avec en plus le web mobile, les emails et MMS « illimités » (limités à 500 Mo). En plus, deux options au choix, ou le temps de communication est doublé en soirée et le week-end ou les appels sont illimités 7j/7 et 24h/24 vers trois mobiles SFR.

– « Illimythics Pro » :  Forfait communication (voix, SMS, MMS, visiophonie etc.) de 3 heures pour 46,90 euros au lieu de 49,90 euros à 25 heures pour 199,90 euros par mois . L’international  est de mise puisque l’Europe entière, le Canada et les Etats-Unis entrent dans le champ des pays couverts par ce forfait avec lequel il est également possible de surfer en illimité comme avec les Illimythics originaux et les nouveaux Illimythics 3G

Ces tarifs sont valables dans le cadre d’un engagement de 24 mois, pour lesquels il faudra rajouter 5 euros de plus par mois pour en engagement de 12 mois.

On lira avec attention cet article de SVM sur le débridage mail de SFR ici

SFR a finalement compris qu’il fallait débrider le mail et annonce qu’elle va le faire pour ses clients. Mais attention seulement à ceux qui en feront la demande!

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