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SFR invente le tarif 12 mois sur 24 mois

Jordi -

Décembre 2007 j’ai choisi un abonnement 24 mois illimythics SFR, le vendeur m’ayant expliqué que je pourrais téléphoner à l’étranger avec SFR monde. Mais mes appels internationaux depuis la France ont été pris hors forfait. La boutique SFR me propose de modifier mon contrat par un abonnement evolution pro 24 mois mais là de l’étranger les appels internationaux sont hors forfait. Retour à la boutique qui me propose avril 2008 un abonnement Illimythics PRO de 3H le patron de la boutique me dit alors que je peux choisir entre un engagement 12 ou 24 mois. Echaudé par toute cette histoire je choisis l’abonnement plus cher sur 12 mois. Et surprise sur mon compte SFR sur internet je m’aperçois que je suis engagé jusqu’à décembre 2009 et pas 2008.
Je paye donc plus cher par mois mon abonnement (+ 5euros) pour avoir un engagement sur 24 mois!!
J’ai  demandé la modification en appelant le service client et par mail. J’ai obtenu une réponse plus d’un mois après par un appel téléphonique sur mon mobile m’indiquant que tout était normal (message pendant absence). Rien de mieux au prés de l’agence SFR.
Impossible d’avoir une résolution de mon problème par mail ou téléphone.

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